Terms & Conditions
Clear, transparent guidelines governing our digital agency services, performance marketing engagements, custom engineering deliverables, and client partnerships.
Commercial Principles at a Glance
Honest, reliable terms for ambitious growth partnerships.
1. Acceptance of Terms & Conditions
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client”, “you”, or “your”) and Fly Creative Solutions (“Agency”, “we”, “us”, or “our”), registered in Jalgaon, Maharashtra, India.
By accessing our website (https://flycreativesolutions.in), submitting a discovery form, signing an agency proposal/SOW (Statement of Work), or engaging our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.
2. Scope of Agency Services
Fly Creative Solutions delivers specialized digital growth, creative, and software engineering services, including but not limited to:
Each commercial engagement is formally governed by an individual Statement of Work (SOW) or proposal specifying deliverables, project timeline, milestones, and commercial fees.
3. Client Responsibilities & Ad Spend Policy
To ensure campaign excellence and timely delivery, the Client agrees to:
- Provide Brand Assets & Access: Furnish high-resolution logos, brand style guidelines, raw media assets, and delegatory administrative access to relevant advertising accounts (Meta Business Manager, Google Ads, hosting servers, or CMS).
- Direct Ad Spend Obligation: All ad network expenditures (payments for ad delivery on Meta, Google, LinkedIn, etc.) are directly billed to the Client's own payment method tied to their ad account. Fly Creative Solutions' fee is strictly an agency management/creative fee and does not cover media spend unless explicitly contracted as a bundled media package.
- Timely Feedback: Review creatives, scripts, and staging web pages within 3 to 5 business days to avoid campaign delay.
4. Payment Terms, Retainers & Invoicing
Custom web development and brand identity projects operate on a milestone basis: standard 50% advance mobilization deposit upon signing, 25% upon staging milestone approval, and 25% prior to final code deployment or asset handover.
Monthly agency retainers are invoiced at the beginning of each 30-day billing cycle and are payable within 7 business days of invoice date.
We accept UPI, NEFT/RTGS Bank Transfers, and commercial credit/debit cards. Applicable taxes (GST in India) will be itemized on official commercial tax invoices.
5. Intellectual Property Rights & Ownership
We believe in 100% transparent ownership for our clients:
6. Revisions, Feedback & Scope Expansion
Each project package includes defined revision rounds (typically 2 to 3 iterations of creative designs or frontend styling adjustments within the agreed project brief).
Scope Additions (“Scope Creep”): Requests that diverge significantly from the approved SOW or require architecture refactors, additional custom pages, or brand overhauls will be scoped and estimated as a separate Change Order with prior written client approval.
7. Performance & Warranties Disclaimer
While we implement world-class conversion architectures, industry best practices, and rigorous A/B creative testing that have scaled clients across Maharashtra and India:
Digital marketing results, advertising ROAS, search engine keyword rankings, and social media virality are subject to continuous algorithmic updates by third-party platforms (Google, Meta, Instagram, YouTube), client sales team response times, product-market fit, and macroeconomic competition.
Consequently, while Fly Creative Solutions guarantees professional execution and continuous optimization, we do not provide unconditional financial guarantees on specific sales revenues or lead conversion ratios.
8. Termination & Cancellation Policy
- Monthly Retainer Contracts: Either party may terminate a monthly retainer agreement by providing written notice at least 15 to 30 calendar days prior to the next billing renewal cycle.
- Fixed-Price Projects: In the event of project cancellation before completion, the advance deposit remains non-refundable to compensate for work completed, and the Client will be invoiced pro-rata for all billable hours and creative work executed up to the cancellation notice.
- Immediate Termination for Cause: Either party may immediately terminate the agreement in the case of material breach of contract, non-payment extending beyond 30 days, or unlawful activity.
9. Limitation of Liability
To the maximum extent permitted under applicable law, Fly Creative Solutions shall not be liable for any indirect, incidental, punitive, or consequential damages (including loss of business profits, data corruption, or downtime) arising from third-party advertising network outages, hosting provider disruptions, or external cyber events.
In all circumstances, the Agency's aggregate liability arising out of or related to any project shall not exceed the total fees paid by the Client to the Agency for the specific service under dispute in the preceding three (3) months.
10. Governing Law, Jurisdiction & Legal Desk
These Terms and any contractual disputes arising out of or in connection with them shall be governed exclusively by the laws of the Republic of India. The competent courts in Jalgaon, Maharashtra shall have sole and exclusive jurisdiction.
We reserve the right to revise these Terms to align with statutory updates or new agency services. Revisions take effect immediately upon publication on this website with an updated revision date.